Your company’s workforce is one of its most valuable assets. It is your employees who translate your organisation’s strategy into reality, by interacting with your customers and delivering your brand promises. We have a team of dedicated and experienced Human Resource and Retail consultants who have led teams in large organisations across a diverse range of sectors. We work with you to maximise the performance of your people within your organisation. Our expertise covers; Organisational cultural change World class training and development strategies A wide range of methodologies designed to deliver a 5 star experience for the customer and your employees Employee Engage Strategies designed to maximise the performance of people Selection and Development to ensure that you recruit brand champions                   It is a fact that organisations with the insight and capability to achieve excellence in people management, deliver great customer experiences, win public approval and grow their market share. We work with you through a number of stages focusing on your business goals with a participatory approach that is enjoyable, fun that enhances Employee commitment Employee engagement Alignment to your brand, its values and core promises Improves your service standards and drives sales Your ability to deliver your business goals Measurement and consistency of your customer experience                   Your brand moments of truth are defined through people engagement. Our work will help you: Define the required skills, knowledge and attitudes from your people to help deliver your brand promises. Initially we will work to define how you would like them to behave and remain motivated. Determine how to find and select the right candidates and harness their potential. Develop plans to engage and empower your staff as they develop their career. Recommend how your staff are trained to deliver a 5 star brand experience. Our goal is to work with you to create a structure that aligns itself to your business needs leading to greater sales for the business. We can help you develop Organisations that are fit for purpose Processes that will help your teams optimise their potential Improve communication strategies Fully engaged employees during periods of change.                   Working with many leading international businesses and organisations, including; high street banks, high street retailers, means we can provide effective support on a wide range of people and organisational issues. Our projects have included: HR strategy and transformation – delivering 44% cost savings at a leading bank (WHO) Retail skills programmes optimising sales with no capital cost for international retail brands Re-aligning People and Culture strategies during periods of change for a global distribution brand Developing people and training strategies for the higher education sector Tailored learning strategies and support succession planning in diverse organisations such as retail organisations, key higher education sector clients and banking Project managing complex client change initiatives with multiple stakeholders Talent management for a major energy company Performance, reward and compensation management for one of the world’s most respected scientific organisations and a major UK finance organisation Employee engagement programmes         Kelvyn is a skilled Culture champion who has devised and implemented people strategies in a large number of organisations. He brings unique expertise to the team and can contribute at all stages and every level, from strategic and cultural change projects to creating and implementing practical bespoke business programmes that are embedded in the workplace. Kelvyn works tirelessly with organisations to ensure business strategies are created that will deliver powerful sustained results, adding value to the brand by determining what excellence looks like and what steps are needed to enhance its culture.       Catherine is a professional training & development consultant, having worked in the in the HR arena for over 14 years. Her areas of expertise include Leadership andmanagement development, helping businesses to improve the bottom line through more effective brand and customer service delivery. Catherine is a star coach and mentor, who is CIPD qualified and licensed practitioner of Myers Briggs Type Indicator, Occupational Testing.       Meg has been involved in developing and promoting lifestyle brands for the last 15 years. She has developed the teams, services and products onboard super-yachts and in gourmet food shops, hotels and restaurants. Meg is an Account Manager and co-ordinator for the People and Culture department.       Richard is an experienced management change consultant having worked in both internal and external facing roles across a broad range of sectors including retail, leisure, banking, manufacturing and the public sector. His areas of expertise include; recruitment and selection, employee engagement and brand experience integration. He has an MBA from Henley Management College.       Tim advises clients on how best to optimise sales through strategic and tactical use of store space, increasing footfall, conversion rates and transaction values. His retail experience covers a wide range of product categories and formats, including large scale commercial operations thus providing sound experience in ‘Big space’ retailing. Tim is also part of the ‘i-am’ People and Culture team, helping deliver key skills to client’s retail teams. A true disciple of the fundamentals of retail detail, he is constantly observing the science of interaction between people, product and space and is the author of ‘The Detail of Retail’