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| An Post were keen to lower costs whilst remaining relevant to their target market. They were particularly concerned by the challenges that the digital world would bring to the industry and develop new opportunities to engage their customers. |
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| ‘i-am’ focused on the customer journey and introduced solutions such as self-service counters and queue management strategies. We produced an exciting and innovative design that created a real point of difference for the brand. |
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| Both customers and employees at An Post were delighted with the work done by ‘i-am’. One member of the team, Diarmuid O’Conghaile commented that the redesign made the store, “very customer-focused” |
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